Privacy Policy

1. Who We Are

This website is operated by Palmyra Foods Ltd, a UK-based food retail and wholesale business.

2. Information We Collect

When you use our website, create an account, place an order, or contact us, we may collect the following information:

3. How We Use Your Information

We use your information to run our WooCommerce store and provide our services. This includes:

• Processing and delivering your orders
• Creating and managing customer or wholesale accounts
• Sending order confirmations and important updates
• Responding to enquiries and customer support requests
• Managing payments, refunds, invoices, and order records
• Improving website performance, security, and customer experience
• Meeting tax, accounting, and legal obligations

4. Payments

Payments are processed securely through third-party payment providers. We do not store full payment card details on our website.

We may keep order and invoice information for business, accounting, customer service, and legal reasons.

5. Sharing Your Information

We do not sell your personal information. We only share information when needed to provide our services or comply with the law.

• Payment providers to process payments
• Delivery or courier services to deliver orders
• Website hosting and technical support providers
• Email or communication service providers
• Accountants, legal advisers, or authorities where required

6. Cookies

Our website uses cookies to make the site work correctly, support WooCommerce features such as basket and checkout, remember preferences, and improve website performance.

You can manage cookies in your browser settings. Some cookies are necessary for the website to function properly.

7. How Long We Keep Information

We keep personal information only for as long as necessary. Order, invoice, tax, and accounting records may be kept for the period required by law or for legitimate business purposes. The ICO says privacy information should explain retention periods or the criteria used to decide them. :contentReference[oaicite:1]{index=1}

8. Your Rights

You may have the right to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to withdraw consent where we rely on consent, for example for certain marketing communications.

To request help with your privacy rights, contact us at info@palmyrafoods.com.

9. Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new update date.