Terms and Conditions

1. About These Terms

These Terms and Conditions apply when you access our website, create an account, place an order, request wholesale access, or buy products from Palmyra Foods Ltd.

By using our website or placing an order, you agree to follow these terms. Please read them carefully before ordering.

2. Company Information

This website is operated by Palmyra Foods Ltd, a UK-based food retail and wholesale business.

3. Wholesale and Customer Accounts

Some products, prices, or ordering options may be available only to approved wholesale or business customers. We may review, approve, refuse, suspend, or close an account where necessary.

You are responsible for keeping your account details accurate and for protecting your login information. Please contact us immediately if you believe your account has been used without permission.

4. Products and Availability

We aim to keep product information, images, prices, and availability accurate. However, product packaging, labels, ingredients, sizes, stock, and prices may change.

Products are subject to availability. If an item is unavailable after you place an order, we may contact you to offer a replacement, adjust the order, or cancel the unavailable item.

5. Prices and VAT

Prices are shown on the website or provided through our wholesale process. Prices may change without notice before an order is accepted.

Where applicable, VAT, delivery charges, and any additional costs will be shown during checkout or confirmed before the order is completed.

6. Orders and Acceptance

Placing an order does not automatically mean the order has been accepted. We may need to review stock availability, payment status, delivery area, wholesale account status, or order details before accepting the order.

We reserve the right to refuse, cancel, or adjust an order if there is a pricing error, stock issue, payment issue, suspected misuse, or incorrect order information.

7. Payment

Payment must be made using the payment options available on our website or agreed directly with Palmyra Foods Ltd.

For approved business or wholesale customers, any credit or invoice terms must be agreed separately in writing. Late or unpaid balances may result in account suspension, order delay, or withdrawal of credit terms.

8. Delivery and Collection

Delivery arrangements, costs, and timeframes depend on your location, order size, stock availability, and our delivery schedule.

Customers must provide accurate delivery information and ensure someone is available to receive the order where required. Delays may occur due to traffic, stock issues, weather, courier problems, or circumstances outside our control.

9. Returns, Damages, and Order Issues

If your order arrives damaged, incorrect, missing items, or with a quality concern, please contact us as soon as possible with your order details and supporting photos where relevant.

Because we sell food products, returns may be limited for hygiene, safety, chilled, frozen, opened, or perishable goods. We will review each case based on the product type and the issue reported.

10. Cancellations

Cancellation options may depend on whether the order has already been processed, packed, dispatched, delivered, or specially prepared.

For business and wholesale orders, cancellation terms may differ depending on the order size, product type, and agreed trade terms.

11. Website Use

You must not misuse our website, attempt to interfere with its security, copy content without permission, submit false information, or use the website in a way that may harm Palmyra Foods Ltd or other users.

12. Liability

We aim to provide accurate information and reliable service. However, we are not responsible for losses caused by incorrect information provided by customers, misuse of products, failure to follow storage instructions, website interruptions, or events outside our reasonable control.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

13. Privacy and Data Protection

We handle personal information in accordance with our Privacy Policy. Please read our Privacy Policy to understand how we collect, use, and protect your information.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be posted on this page with the updated date.